11:00 - 12:00
Based on our experience of working with different customers and industries we now want to share the elements to run a successful chatbot project.
When : Thursday 26 November from 11.00am to 12.00pm
- Chatbots in the HyperAutomation world
- Why and when to consider using a chatbot?
- What a chatbot can and can't do?
- What to consider before the first project?
- What are the best practices?
- Who to involve?
- What are the costs to consider before implementing a chatbot?
- How to calculate savings and ROI?
- Difference between human communication approach and chatbot conversation?
- Use cases
Presenter : Steve Heggen, Head of Operations Automation at Fujitsu Luxembourg